Technical News

Below are useful Hik-Connect videos:

How to register an account via Hik-Connect APP
How to register Hik-Connect account via web browser
How to enable Hik-Connect via local GUI
How to enable Hik-Connect via web browser
How to enable Hik-Connect service and add device via Hik-Connect APP
How to activate device and enable Hik-Connect service
How to add devices into Hik-Connect via web browser

The new V5.4.5 firmware for the 2-line cameras has been released, to download please follow the following links:

R0 platform
R6 platform

Please pay attention to the description about V5.4.5 firmware on official website.

Warning Notice:

WARNING: Please note that this firmware will not support HiDDNS. If you use the HiDDNS service, you must convert to our new Hik-Connect service before performing this firmware upgrade. Before proceeding, make a record of your devices’ IP addresses and ports information. Then register a new Hik-Connect account by using the Web portal at www.hik-connect.com or Hik-Connect mobile app, iVMS-4500 from the IOS App store/Google Play.

 

 

2-line IPC V5.4.5 New Features on Hik-Connect:

1.  Remove HiDDNS and IPServer from DDNS function and keep DynDNS, No-IP

2.  Add Hik-Connect function, support Hik-Connect Domain name and alarm PUSH service
a) Hik-Connect is disabled as default
b) To use Hik-Connect Domain service, customer needs to configure port mapping (UPnP or     Port forwarding) and make sure the device is accessible with external IP address and external ports.

3.  Verification code:

a) Verification code is removed from device label (for new manufactured devices)

b) Verification code information is removed from QR code (for new manufactured devices)

c) During device activation or 1^st time enable Hik-Connect function, verification code need to be created or changed by customers.

Rules: 6 to 12 letters (a to z, A to Z) or numbers (0 to 9), Case Sensitive.

d) Verification code can be displayed or edited remotely on web or iVMS-4200 (later baseline version iVMS-4200 in May and CD version with new manufactured devices)

Available to download from the following link:

SADP Software

Key updates

1.  Add two columns of device status: "Hik-Connect Status" and "Support Hik-Connect".

2. If device supports Hik-Connect service and device status is inactive, user can check the "Enable Hik-Connect" checkbox and create a verification code to enable Hik-Connect.

3. Support enable or disable Hik-Connect when modify a single device network parameters.

Hikvision views is a mobile APP used for comparing Hikvision products, technical bulletins and FAQ sharing.

How to use?

Product Filter - filter out the products according to selected parameters

Product Comparison

Favourites - used to save the products for future reference (Account registration & login are

required for this function)

Share - these buttons allow users to send the link of the product on Hikvision official website to the designated email

For more information on the Hikvision Views APP please click below:

Hikvision Views Introduction

Download on the App Store

Download on Google play

Firmware version 3.4.91 is now available for the E,I and K series NVRS

Supports POE extended transmission mode for I and K series allowing POE and data to be transmitted from 100 metres up to 250 metres using CAT5 cable, maximum bit rate is reduced to 6Mbps when using this mode.

Also includes Genetec VMS compatibility for video parameter configuration, live view/playback, alarm notification and auto reconnection.

You can get the firmware form here
Version 3.4.91

HiDDNS (www.hik-online.com) is a dynamic domain name service provided by Hikvision to their customers for the past years. This service makes it possible to access video surveillance cameras directly from mobile devices. Due to an increased number of registered devices and in order to keep up with today's technology, Hikvision is happy to announce a new extranet access service: Hik Connect, a cloud based platform. The original dynamic domain name service and alarm push notification are integrated and retains within this new platform.
This means that the current HiDDNS (www.hik-online.com) is going to be discontinued in a few steps, see below:

Due to this change, all our customers using the HiDDNS service need to convert to the new Hik Connect. Hikvision will do its utmost to assist all customers to change smoothly to this service. Be kindly noted that third-party DDNS service (DynDNS, NO-IP and PeanutHull) can still be used for Hikvision cameras and recorders.

Please feel free to contact our local technical support team or email [email protected] for assistance.

We do apologize for any inconvenience due to this convert and thank you again for your continuous support.

We are very proud of our Hikvision UK distributor award for best technical support throughout 2016.  Our technical support department is pivotal to our companies principals of offering the very best product support, this award is testament to the hard work and dedication of our support team which sees us sit proudly at the top of the tree for 2016. Continue reading →

Wednesday 2nd November saw the first official day of training at our recently established Hikvision Authorised Training Academy. Continue reading →